RETURN POLICY
7-DAY MONEY BACK GUARANTEE
Initial purchase includes 7 days from the date of receiving the provided equipment to test out the Device and service. If the Device or service does not meet Customer’s expectations customer must notify SwiftNet via email support@swiftnetllc.com, website chat, or text message 424.210.7169 within 7 days of receiving the device. In this case a refund for the data will be issued when the Device has been shipped back. Customer MUCH SHIP THE DEVICE BACK WITHIN 14 days from the date at which they received it. “Device” includes all equipment sent (e.g., antenna and power cords/charger). Devices returned after this period will not be entitled to a refund for either the One-Time Membership Fee or any Monthly Membership Prepayments. Customers may use any desired shipping carrier to return the device, on the condition that the shipping method will have a tracking number. Customers are responsible for the shipping fees to return the product. Refunds will not be issued if SwiftNet does not receive the returned device.Â
For any refund requests please contact us at support@Swiftnetllc.com, once we have received your refund request we will contact you and provide you with an RMA and return label where applicable. Please be aware that you must contact us BEFORE a refund may be issued, DO NOT SHIP anything before we respond to your refund request and provide you with a Return Authorization Number(“RMA”) or other instructions. Once you have received your RMA please follow the return instructions as provided. We are not responsible for loss or damage of your return shipments.
SUBSCRIPTION CANCELLATION AND REFUND POLICY
All devices are the property of Swiftnet Internet and need to be returned in order to cancel a subscription.
Cancellation of any subscription can only take place when the device has been returned to Swiftnet Internet and associated tracking information states that the unit has been received by Swiftnet Internet.
Devices are required to be returned in the manner that they were shipped. Please note that no modifications should be made to the device–this includes the addition of any adhesive or tape.
Devices that are not returned or are returned in an unsatisfactory manner will be subject to a device replacement fee of $99 for TR200.
You will receive a full refund for your hardware and subscription when the device is returned within your 14-day money-back guarantee. Once the tracking information states the hardware has been received by Swiftnet Internet, please allow Swiftnet Internet 12-14 business days to process, inspect and test the unit. Refunds may take up to 30 days to process before the initiation of the refund.
SHIPPINGÂ
You will be responsible for paying for your own shipping costs for returning your item.
You should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item if you ship it without a tracking number.